Privacy Policy

1. Introduction

Facevalueuo S.R.L. operates the facevalueuo.com platform, dedicated to real estate crowdlending in Bolivia. This Privacy Policy describes how we collect, use, and protect the personal information you provide through our digital platform.

We are committed to respecting your privacy in accordance with current Bolivian regulations, including Law No. 164 on Telecommunications, Information and Communication Technologies, and internationally recognized data protection principles.

2. Data Controller

The entity responsible for processing your personal data is Facevalueuo S.R.L., located at Av. Arce 2520, Floor 14, Zona Sopocachi, La Paz, Bolivia. Tax ID (NIT): 1024789016. For privacy inquiries, you can contact us at privacidad@facevalueuo.com.

3. Data We Collect

We collect data that you provide directly when filling out forms or communicating with us: full name, email address, and any information included in messages you send us.

We also automatically collect technical data such as your IP address, browser type, operating system, pages visited, time spent, and cookie data. This data allows us to improve platform performance.

4. Purpose of Data Processing

We use your data to respond to your inquiries and requests, provide information about available real estate projects, improve and personalize the platform experience, comply with legal and regulatory obligations before ASFI and other competent authorities, and send informational communications if you have given your consent.

5. Legal Basis for Processing

The processing of your data is based on your express consent when using our platform, the execution of the contractual or pre-contractual relationship, compliance with legal obligations applicable in the Plurinational State of Bolivia, and our legitimate interest in improving our services.

6. Data Sharing

We do not sell or rent your personal data to third parties. We may share information with technology service providers who assist us in operating the platform, regulatory authorities when required by law, and legal and financial advisors in the context of our regulated activities.

All third parties with access to personal data are subject to contractual confidentiality obligations.

7. International Transfers

Some of our technology service providers may be located outside Bolivia. In such cases, we ensure adequate safeguards exist for the protection of your data, including contractual agreements guaranteeing a level of protection equivalent to that offered by Bolivian legislation.

8. Data Retention

We retain your personal data only for the time necessary to fulfill the purposes described in this policy, or for the period required by applicable legislation. Data related to inquiries is retained for a maximum of 24 months after the last interaction.

9. Your Rights

You have the right to access your personal data, request its rectification or deletion, object to processing in certain circumstances, request data portability, and withdraw your consent at any time.

To exercise these rights, contact us at privacidad@facevalueuo.com. We will respond to your request within a maximum of 15 business days.

10. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. This includes data encryption in transit and at rest, role-based access controls, and periodic security audits.

11. Minors

Our platform is not intended for persons under 18 years of age. We do not intentionally collect data from minors. If we discover that we have collected data from a minor, we will delete it immediately.

12. Modifications

We reserve the right to update this Privacy Policy to reflect changes in our practices or applicable legislation. Any modifications will be published on this page with the date of the last update.

13. Contact

If you have questions about this Privacy Policy, you can contact us at: Facevalueuo S.R.L., Av. Arce 2520, Floor 14, Zona Sopocachi, La Paz, Bolivia. Email: privacidad@facevalueuo.com. Phone: +591 2 244 8790.